How to report a complaint

Individuals reporting a complaint may provide their name and contact information, or may remain anonymous. Providing a name and contact information enables The Joint Commission to inform the individual about the actions taken in response to the complaint, and also allows The Joint Commission to contact them should additional information be needed.

It is our policy to treat someone’s name as confidential information and not to disclose it to any other party. However, it may be necessary to share the complaint with the subject organization in the course of a complaint investigation.

In addition, Joint Commission policy forbids accredited or certified organizations from taking retaliatory actions against employees for having reported quality of care concerns to The Joint Commission.

Report complaints to The Joint Commission online, by e-mail, fax or regular mail.

On-line: www.jointcommission.org/GeneralPublic/Complaint.

E-mail: complaint@jointcommission.org

Fax: Office of Quality Monitoring, 630.792.5636

Mail:  Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL, 60181

Summarize the issue in no more than two pages and provide the name, street address, city and state of the accredited health care organization. For more information, call The Joint Commission’s toll free complaint hot line, 800.994.6610, 8:30 a.m. to 5:00 p.m., Central Time, weekdays.