160 North Midland Avenue
Nyack, New York 10960-1998
(845) 348-2000 www.nyackhospital.org
FOR IMMEDIATE RELEASECONTACT: Amy Massimo
Director, Public Affairs DATE: November 3, 2009 PHONE: 845.348.2773
NYACK HOSPITAL WINS QUALITY AWARD FOR EMERGENCY DEPARTMENT CARE
Photo - left to right:
George Heinrich, MD, NewYork-Presbyterian Healthcare System Board of Trustees member Dawn Sugrue, RN, BSN, Assistant Nurse Manager, Emergency Department at Nyack Hospital, Christine Genovsei, RN, Nurse Manager, Emergency Department at Nyack Hospital, Oscar Marcilla, MD, Medical Director, Emergency Services at Nyack Hospital, Eliot J. Lazar, MD, Senior Vice President, Chief Medical Officer, NewYork-Presbyterian Healthcare System,Brian K. Regan, PhD, Director, Clinical Affairs, NewYork-Presbyterian Healthcare System
Nyack Hospital is pleased to announce that it has won the NewYork-Presbyterian Quality Symposium Award for the second year in a row. Nyack Hospital's submission, "Change in Triage Process Using Lean Methodology," described the use of LEAN tools to significantly reduce waiting time and improve patient satisfaction in the Hospital’s Emergency Department. The Quality Symposium Award recognizes an organization's commitment to quality innovation in patient care. Winners are selected from a large number of entries evaluated by a panel of judges from NewYork-Presbyterian Healthcare System, Healthcare Association of New York State, the New York Chapter of the American College of Physicians, and the Northern Metropolitan Hospital Association.
By deviating from the traditional triage model, and utilizing LEAN Six Sigma, the Hospital implemented a bedside triage model which successfully improved patient quality, safety and satisfaction.
“Through the collaborative efforts of the physicians, nurses and other members of the healthcare team, the Emergency Department at Nyack Hospital was transformed into one of the best in the nation for patient satisfaction. The staff embraces the philosophy of a 30-Minute Service Standard and continues to strive to improve patient satisfaction, safety and quality of care in the Emergency Department. The Quality Symposium award recognizes the success of the LEAN technology on transforming Emergency Department care in our community," stated Michael Rader, MD, Vice President/Medical Director at Nyack Hospital.
Nyack Hospital is a 375-bed community acute care medical and surgical hospital located in Rockland County, NY. Founded in 1895, it is a member of the NewYork-Presbyterian Healthcare System.
